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To access these features, log on to portal.bwsip.com.
Call Forward Always
Call Forward Always forwards every call sent to your desk phone. It is helpful if you are having a busy day and won't be at your phone. This option comes with a Ring Reminder feature so you don't accidentally leave it on.
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Select Voice Settings from the Dashboardright menu.
SelectAutomatic Call Forward Always Call Forward Always and select the gear icon.
Enter the number you would like these calls to forward to and select update numberIs Active.
Click SaveTurn the feature ON.
Call Forward Busy
Call Forward Busy routes calls to a different number when your line is busy. This option is helpful when you're going to be in a conference call or a long conversation and are worried about missing important calls. Using the web portal, you can turn on this feature while your phone is in use.
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Select Voice Settings from the Dashboardright menu.
Select Call Forward BusyBusy and select the gear icon.
Enter the number you would like these calls to forward to and select update numberIs Active.
Turn the feature ONClick Save.
Call Forward No Answer
Call Forward No Answer directs calls to a different number when you do not answer. You can enter the number of times the phone rings before forwarding. This option is helpful if you're going to be away from your desk for an extended period of time and don't want to have to worry about turning on Call Forward Always.
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Select Voice Settings from the Dashboardright menu.
Select Call Forward No AnswerAnswer and select the gear icon.
Enter the number you would like these calls to forward to and select update number. Turn the feature ONIs Active.
Select the number of rings before forwarding.
Click Save.
Call Forward Not Reachable
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To activate this feature:
Select Voice Settings from the Dashboardright menu.
Select Select Call Forward Not ReachableForwarding Not Reachable and select the gear icon.
Enter the number you would like these calls to forward to and select update numberselect Is Active.
Turn the feature ONClick Save.