ITS will provide eligible employees with one primary computer and display that will meet their job requirements. For most users this would be a standard Windows laptop. ITS will upgrade the computer on an upgrade cycle based on factors such as budget, OS compatibility, and the ability of the hardware to meet job related needs. ITS annually assesses the computing needs of employees in the Spring and then contacts eligible employees to upgrade their computers during the summer upgrade cycle.
Due to the significantly higher cost of Mac computers and the additional support load, employees are eligible to select a Mac as their primary computer only if their position specifically requires it. In general, Mac computers would be limited to employees in Music, Art, Theater, Communications, IC, or other areas where the professional community is Mac-centric.
- ITS will provide 1 external monitor at no charge. Employees wanting an additional external monitor would incur a departmental chargeback for it as it would be considered a secondary monitor.
- ITS will replace laptop batteries at no cost during the initial upgrade period once they no longer hold a charge for more than 90 minutes of run time.
Data Storage on Employee Hardware
In an effort to save time and frustration of multiple visits for system repair, ITS may swap out the system needing repair. It is essential for users to store their data on Google Drive or the "U:" drive, rather than on the computer's hard drive. On Windows systems, the Desktop and Documents folders are automatically backed up to the U: drive. Individual hard drives are prone to failure, and there is no backup made of data stored on local hard drives, so do yourself a favor and store things in a safe place.
Specialized equipment may require an outside service contract if support is necessary. Such equipment includes, but is not limited to, digital cameras, copiers, multi-function printers, scanners, and test scanners. ITS is not responsible for the cost of outside service contracts and will not otherwise support specialized equipment. All costs for specialized equipment must be covered by the office or department making the request.
Office Wall Monitor Displays
Any monitors for offices, collaboration spaces or otherwise that are designed for wall mounting must be approved by facilities management in advance (to ensure the feasibility of wall mounting and provision of power to the display). All associated costs for requests from a Dean / VP or higher will be exclusively covered by ITS. A budget number is required for all other requests in advance.
Departmental Computer Equipment
Computer equipment that is not specifically designated as an employee computer is considered departmental, such as student worker or other shared workstations. The cost for departmental computers is covered by the department.
Computer equipment in academic computer labs or on departmental laptop/device carts is paid for by ITS, and is typically replaced on a 6-year cycle. Certain academic computer equipment may not be covered by ITS, such as devices with a limited scope of use (e.g., used for a single course, used infrequently, etc.).