Account lockouts look very similar to when a user is entering the wrong password. Lockouts can also occur when a user manually enters the wrong password continuously. The only error message they will receive is one telling them they have an invalid username/password. Most of the account lockout that the Help Desk will see occurs for the following reasons:
The Help Desk can be notified of account lockouts in two ways. Our systems team gets notifications of continual lockouts. These notifications come with a MAC address and generally will come with a name of a device (E.G. Justin's Macbook Pro). If this is the case, we need to work with the user to update passwords stored on the device that could be causing the lockout. Generally the password will be network or printing related.
The second way we can find out is helping a user. If the user is struggling to connect to the internet or log in, it is good practice to check their account in IAM for an account lockout. Account lockouts that are tied to typing in the password incorrectly too many times will necessitate that the user wait 15 minutes before trying again. It may be most simple to reset the password to allow the user to login. We can ask our systems team
Delete saved Bethel passwords from the keychain using this Apple support article.
Notes: Keychain is a password and credential management system for Mac computers. It stores passwords for websites, wireless networks, and applications, among others. It can be used to allow a Macintosh to remember, and forget, passwords.
What are some problems that can occur?
Delete saved Bethel passwords from Credential Manager using this Windows support article. The Credential Manager is a password and username storage system for Windows computers. It stores passwords for networks, and websites, among others. This allows you to automatically log on to wireless networks.
What are some problems that can occur?