Polycom phones can be forwarded so that messages are also received as .wav files in an email.

Forwarding Process

  1. Open a web browser (chrome, firefox, etc.) and navigate to

  2. Login with your web portal username (i.e. 6516352376) and password (contact the ITS Help Desk if you do not have a password). If it is the first time you are accessing the page, please call the ITS Help Desk and we will provide a password.

  3. In the right hand column, search for Voice Messaging User and select that option.

  4. Click the gear icon in the upper right hand corner.

  5. Enable "Send Carbon Copy Voice Message" and then input your email in the address field and click Save.

Voicemail transcription can be toggled on and off by dialing *220.