In Bethel mail there are times when an email address is typed into the “To” field, but the name associated with that address is incorrect.
- Check to see if the user has manually created a contact for the person using the wrong name.
- It is possible that the person with the incorrect account has changed their name in their Google+ profile associated with their Bethel mail account, which may be reflected in all of their Bethel Google apps.
- If the user has not created/added the contact incorrectly, or if more than one user is having this experience, escalate the issue to Systems.