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 Follow-Me-Printer - Hold for Authentication

This specific error will only occur on Macintosh computers and is indicating either a wrong username or password. This typically happens either on first setup or when someone changes their password. 

1) Click on the Refresh button to the right of the error. The box below will appear.

2) Confirm that "Name:" is their Bethel Username

3) Change the "Password:" to the correct Bethel password (same one that gets used for MyBethel)

After changing to the correct username/password combo the print job should leave the print queue. 

 Windows Troubleshooting

If someone has trouble with the Follow-Me-Printer after they have already connected to it try the following.

1) Remove the Device from either Control Panel > Devices and Printers or Settings > Devices

2) Follow instructions on Printing at Bethel to reinstall the printer.

- If you receive an error when trying to reinstall the printer you will need to restart the Print Spooler service

 How to restart the Print Spooler Service

1) Open the Start menu and type "Services"

2) Find the "Print Spooler" Service (these should be in alphabetical order)

3) Right-Click and select Restart

  • Try reinstalling the printer at this point.

If you still get an error after the Print Spooler restart, try restarting the computer itself. If you continue to get an error after a computer reboot, the student will need to contact Print Services x8613.

 Advanced Troubleshooting for Help Desk Staff
  1. Open "regedit.exe".
  2. Navigate through the folders, or keys, as follows: "HKEY_LOCAL_MACHINE | SYSTEM | CurrentControlSet | Control | Print | Environments | Windows x64 | Drivers | Version-3."
  3. Right-click the UNIFLOW printer from the left pane and select "Delete" from the context menu.
  4. Return to the "Print" key and then expand “Printers". Right-click the Follow-Me-Printer from the left pane and select "Delete" from the context menu.
  5. Navigate to "HKEY_CURRENT_USER | Printers | Connections"
  6. Right-click the "Follow-Me-Printer" from the left pane and select "Delete" from the context menu.
  7. Open "services.msc" Double-click "Print Spooler." Click “restart" to restart the service.
  8. Try re-installing the printer driver.